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This week, I experienced a moment of service that truly stuck with me. Our garbage truck driver noticed a tradie had blocked access to our bin. Instead of driving on, he got out, moved the bin, emptied it, and put it back. He didn’t have to - but he did.

In this video, I reflect on what that moment reminded me about service delivery, and how small actions can make a big difference. Imagine if every member of your team showed up like that - with care, initiative, and pride in their work.

💬 What’s the best example of great service you’ve experienced lately? I’d love to hear it.

#FridayMusings #CustomerExperience #LeadershipInAction #ISOMatters #SmallBusinessSupport

Friday Musings: What Great Service Really Looks Like

This week’s Friday Musing is a little more personal.

After a conversation with an amazing woman this week, I was reminded of how much I love being able to help. I shared some of my own mistakes and lessons, because that’s part of it. When you’ve learned the hard way, sharing what you’ve learned becomes a way to lift others up.

Inspired by the phrase from the TV show New Amsterdam, “How can I help?” has become something of a guiding principle in my life and work. It reflects who I am, what I care about, and how I want to show up for others.

In this video, I reflect on:
✔️ Why helping others drives what I do
✔️ The power of sharing lessons from your own journey
✔️ Why I hope these Friday Musings offer support to anyone navigating the business world on their own

If you’ve ever felt like you were figuring things out solo, this one’s for you. 🫵🏻

#FridayMusings #HowCanIHelp #SmallBusinessJourney #SupportMatters #SharingTheJourney #ISOMatters

Friday Musings: Why I Always Ask “How Can I Help?”

After a year of reading business books, attending webinars, and soaking up every bit of knowledge I could, I’ve hit a wall - my brain is full. 🤯

This week, I share a powerful insight from Glen Carlson at Dent: Sometimes the best thing you can do is stop learning and start implementing. That hit home.

In this Friday Musing, I talk about:
✔️ Why constant learning can lead to overwhelm (even when it’s good stuff)
✔️ How pressing pause can help you gain clarity and focus
✔️ Why FY25/26 planning is the key to implementing with purpose

Before I roll out any new strategies, I’m stepping back to plan, prioritise, and reset. The best ideas deserve the best chance to succeed, and that starts with clarity.

💬 Have you started planning for FY25/26? What’s changing in your business?

#FridayMusings #BusinessPlanning #ImplementationOverInformation #SmallBusinessTips #DentGlobal #BusinessClarity #FY2526Planning

Friday Musings: Why I’m Taking a Break from Learning (For Now)

Are you feeling stretched thin trying to do everything in your business?

In this video, I share my personal take on Buy Back Your Time by Dan Martell.

A book that’s helped me rethink how I use my time and how I delegate.

My biggest takeaways?
➡️ You don’t hire to grow your business. You hire to buy back your time.

➡️ Dan’s 10-80-10 Rule for delegation has made a real difference in how I work with my virtual assistant and structure my time.

I walk through the key concepts from the book, what I’ve implemented, and how it’s given me more space to focus on the things that actually move the needle.

If you’re a small business owner looking to work smarter, not harder - this one’s worth a watch.

👇 Check out the full review and let me know your thoughts if you’ve read the book too.

#BuyBackYourTime #DanMartell #SmallBusinessOwner #SystemsThinking #Delegation #BusinessGrowth #ISOMatters #SelfSustainingBusiness #SmallBusinessLife

Buy Back Your Time by Dan Martell | My Biggest Takeaways

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